Learn More View Demo. DISER is the first. Automate and integrate any process in a no-code environment. Now Platform. Now Create offers step-by-step delivery guidance based on real-world experiences and proven leading practices, to perform digital transformations relying on the expertise of thousands of successful implementations. Atlassian unveiled AI-driven features on the way for its cloud platform that enhance automated workflows among Jira Cloud, Confluence Cloud and third-party tools. Banking: ServiceNow is helping banks create more transparent, repeatable processes to improve the end‑customer experience. But supporting those workforces takes significant administration. To help your company reach its full potential, we have to dig into the details. ""The simplicity is great. Now on Now is about how we use our own ServiceNow solutions to work faster, smarter, and better. "The Now Platform Quebec release reinforces ServiceNow’s mission to redefine what meaningful work looks like in the 21st century by connecting people,. When expectations are not met, can use bullets and subheadings) outcomes are not achieved, or the experience is not successful. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys. Impact Accelerate ROI and amplify your expertise. Learn how to optimize processes, connect data, and deliver next-gen experiences with the Now Platform. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and. Learn More. Anticipate legal service demand and drive continuous improvement with real-time reporting and dashboards. Good governance streamlines the decision-making required to clearly define how your organization should use and manage the Now Platform. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys. At ServiceNow, we ushered in spring with an upgrade to the Now Platform: the San Diego release. There is no dislike at the moment for me in Serivcenow. Accelerate self-service with more specific and relevant search results. Interviewed customers include the following: In addition, Forrester fielded a global survey to current ServiceNow Now Platform customers, asking them of their experience and how multiple financially impactful levers were moved with their use of the Now Platform PaaS solution. Within this cloud-based platform, the company has a large section known as IT Workflows that includes modules for ITSM, IT operations management (ITOM), IT business. How Now on Now focuses on digital transformation. 2 Low-Code Development Platforms. The Now platform is highly stable (not a single outage in 3y of usage) and kept state-of-the-art in a timely manner. The platform for digital business delivers unmatched opportunity. Learn More Connect with fellow. Learn More Connect with fellow. The platform for digital business delivers unmatched opportunity. Deliver AI-powered self-service for common requests. Read Full. The Tokyo release introduces ServiceNow Vault, which helps protect business-critical applications using premium platform privacy and security controls. Data integration just works and there is support when required. I am a ServiceNow administrator who wants to begin developing apps on the Now Platform. Those include selective commits, editing outside of Studio, MID server support for the Source. ET. Quickly resolve issues with Conversational Interfaces. The processes and workflows are automated and can be aligned with all the present business functionalities. ServiceNow Financial Services solutions deliver a seamless customer experience on a single platform to boost visibility and ensure compliance. Servicenow is the best and very vast ITSM tool. Now Assist for Creator. The platform for digital business delivers unmatched opportunity. 2 Improves self‑service adoption with 3 self‑service conversation topics. Review our guides before you start developing the front-end of the Now Platform. Now Mobile – Now Platform - ServiceNow Solutions Surface context-aware recommendations and deliver better self-service with conversational AI. The Now Platform delivers workflow automation at. Guided App Creator is available with the Now Platform ®. ServiceNow は、提供されるアプリケーション、データ、ビジネスロジック、セキュリティーモデルなどが単一のクラウドプラットフォーム上で稼働するように実装されており、計画から運用、サービス管理など、さまざまな業務がエンドツーエンドで完結する. Featured Apps. Unleash the power of AI and analytics with intelligent experiences, automation and optimisation built right into the Now Platform. Uniquely, Next Gen is designed to help take participants into employment. Transform manual tasks and mundane work into digital workflows. Documentation Find detailed information about ServiceNow products, apps, features, and releases. Deloitte addressed this and other growth issues by adopting the Now Platform as a foundation of its digital transformation. Learn more about how you can reach your career potential and benefit from the fast-growing ServiceNow ecosystem. The Power Of Partners; Because A Platform Alone Is Not Enough. Learn more on Now Platform. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. ServiceNow recommends new customers to consider instantiating a ServiceNow Platform Support Team. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Eliminate manual tasks with powerful AI and robotic process automation (RPA) technology. Adapt quickly with. LAS VEGAS—Knowledge 2023—May 17, 2023— ServiceNow and NVIDIA. Learn More ServiceNow Now Platform customers. The platform for digital business delivers unmatched opportunity. April 19, 2022. They require very little training or experience and use visual-based modeling to streamline the development process. ServiceNow’s namesake cloud platform helps IT and human resources teams manage their day-to-day work. Toggle navigation. See All Sessions Now Platform Innovations Tune in to catch in-depth highlights and demos covered in 10 broadcast sessions. Resources to guide you through the Now Platform San Diego release. (1) Creator Plus. Reduce cost and complexity for ServiceNow integrations. Start learning today! EXPAND ALL 1. Digital business platform ServiceNow has a data vulnerability that could have compromised its users for years, a cybersecurity expert warns. Improve efficiency and save resources by automating workflows and processes with reusable components. Like low-code, a no-code platform will likely also include pre-built functionality in the form of drag-and-drop tools and a highly-visual, user-friendly interface, but the major. PaaS is generally presented as a no-code or low-code development solution, where those with limited or no coding experience can assemble pre-built components to create effective software programs. SOAR platforms can instantly assess, detect, intervene, or search through incidents and processes without the consistent need for human interaction. Modern mobile experiences Keep users informed and engaged anytime, anywhere with intuitive mobile apps. Welcome to the Now Platform Rome release! Delivering connected and engaging employee experiences for hybrid work. ServiceNow builds and maintains spokes, flow templates, and solutions and certifies them for Now Platform ® releases. Customer workflows. ServiceNow Security Operations (SecOps) connects your existing security tools to prioritize and respond to vulnerabilities and security incidents faster. Telecommunications Embrace the cloud to easily connect your entire operation. 7B with an EV of $89. Employee self service (ESS) is technology that allows employees to handle a number of human-resources and administrative tasks on their own. Leaders can log in from any device and view actionable, real-time. But with growth comes certain complications. With Now on Now, we’re achieving true end-to-end digital transformation. Oct 05, 2023 - Nov 22, 2023. It allows to integrate data visualization and analytics functionality into the workspace experience. 2 Flow Designer includes Action Designer. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. press@servicenow. The best thing i like about the service now platform is the flexibility of using JavaScript. Servicenow has intuitive flows that allow you to quickly pivot if process change. Keep everyone engaged, productive, and informed with a unified employee portal. Introduce a modern look and feel to your apps. ServiceNow enables better experiences with new unified agent solution. — September 16, 2021—. 1 UI Builder includes Now Experience. Choose a Learning Plan based on your current application development skills and experience. 4. Liberate practitioners from repetitive tasks by giving them the tools and 360-degree patient visibility they need. Track coverage, swaps, and time-off requests. Featured Apps. Designed to boost engagement and productivity across the enterprise, the new solutions help deliver better employee. Drive customer engagement and loyalty with digital customer workflows that automate work across departments. Integrations are essential to implementing digital workflows and creatingSingle data model Optimize service operations with a unified, cloud-based platform across operations and service management. Fullstack dev power with a turnkey application structure. Since May, ServiceNow has launched a slate of powerful generative AI capabilities, purpose-built for the Now Platform, and engaged with large pharmaceutical,. Build on ServiceNow administration skills to transition to application development on the. Release version : Vancouver. Featured Capabilities. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. Low-code. Security orchestration, automation, and response (SOAR) primarily focuses on threat management, security operations automation, and security incident responses. When Fred Luddy founded ServiceNow in 2004, he envisioned a cloud-based platform anyone could use to manage digital workflows inside an organization. This latest version of the Now Platform features expanded native AI capabilities and new low‑code app development tools, empowering customers to. Achieve Success. Automate responses for common legal questions with virtual agents. Achieve new levels of user satisfaction with modern and intuitive experiences. Get Started. Sep 22, 2023 - Mar 22, 2024. New Finance and Supply Chain Workflows use AI, ML, and RPA to automate procurement, accounts payable, and other critical processes for increased speed and value. Built for a fast-changing world, the Now. A refresher in more ways than one, the San Diego release incorporates new features, products, and applications to power. Shares of ServiceNow (NOW) have risen 27% since the company in late October delivered strong Q3 results. Updated Aug 2, 2023. It’s worth noting that roadmaps are not a backlog of tasks or. The tool is very comprehensive. Users have spoken: ServiceNow leads in low-code, no-code development. Keep your ServiceNow instances secure through granular context-aware policies and single sign on multi-factor authentication. With roots in IT, the ServiceNow service management solutions address all the service domains of modern enterprises including human resources, facilities, and finance. Explore our new Introduction to Gen AI course—perfect for beginners. Build on ServiceNow administration skills to transition to application development. To help your company reach its full potential, we have to dig into the details. ServiceNow New to the ServiceNow platform or to Next Experience? In this course, engage with the Now Platform Next Experience UI to practice hands-on navigation. Gartner estimates that “by 2025, 70% of new applications developed by enterprises will use low-code or no-code technologies, up from less than 25% in 2020. Now Platform. Empower everyone with Now Assist and accelerate productivity across the enterprise. 4 Use the Process Automation Designer app to create, configure and design Playbook Experiences. With Now Intelligence, ServiceNow empowers enterprises with new insights. Employee Center Offer a single, unified portal for service delivery across the enterprise. Flow Designer. The Now Platform® is a powerful cloud application platform that enables customers to link real‑time data with activities, tasks, and processes to achieve better work outcomes. Built for a fast-changing world, the Now. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and. Manage encryption keys with flexible options. It provides a lot of OOB features, so we use it on daily basis. The ServiceNow Performance dashboard provides central access to different. We attribute this recognition to our latest low-code innovations and capabilities. Software users have spoken, confirming the power of ServiceNow’s innovative low-code and no-code development platform. 1 Delivered as part of the Now Platform, spanning all ServiceNow cloud services. AI search connects employees and customers to the answers they need in a powerful and intelligent search experience. 55%) Q2 2023 Earnings Call Jul 26, 2023, 5:00 p. Partner Grow your business with promotions, news, and marketing tools. We trained our developers before we started our initial ServiceNow implementation, which is a major reason why everything went so smoothly. ServiceNow (NOW 0. Now Assist for Creator. IntegrationHub. September 16, 2020. Today, approximately 97% of enterprise IT decision makers agree that business process. CJ Desai. AI Search in action. Model demand scenarios to analyze scheduling impact and make sure you staff properly for surges. Intelligent automation Supercharge your workflows with machine learning and AI-powered experiences. In this course, engage with the Now Platform Next Experience UI to practice hands-on navigation activities, recognize important attributes of records, create a record, and modify lists using filters and search capabilities. SANTA CLARA, Calif. ServiceNow® App Engine is built on the Now Platform®, giving developers access to AI-powered capabilities, such as search, analytics, and predictive intelligence. Documentation Find detailed information about ServiceNow products, apps, features, and releases. The platform for digital business delivers unmatched opportunity. As an example, as local conditions change, we can adjust our maximum capacities at each location to help meet physical distancing requirements, work-from. Likelihood to Recommend. Empower your agents to guide their. Organizations face mounting pressure to streamline their processes and improve productivity and performance, often with tighter budgets and fewer resources. Create seamless experiences for employees and customers. Reviewer Function: IT. Hear how Dave Wright took charge of his career. Empower everyone with generative AI use cases purpose-built for the Now Platform. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release…Keep employees productive and happy by ensuring they can easily contact support to track and fix issues with ServiceNow Incident Management. Mobile experiences, a service management portal , and. Use out-of-the-box low-code solutions to build custom automations. Predictive Intelligence Simplify and accelerate everyday work with built-in machine learning. Experience a live, in-depth demo. Now Platform. ServiceNow Now Platform customers. m. - Now Learning Get in touch with pros and peers. There is a huge demand for ServiceNow talent. ServiceNow, the leader in IT management systems, is taking workflow management further than ever before. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Improvement areas are in the license model and for citizen development. Now Intelligence, powered by the Now Platform, uses machine learning for predictive intelligence. January 06, 2023. ServiceNow Event. Workforce Optimization. Learn more about ServiceNow today. ServiceNow® Creator Workflows, supported by App Engine and IntegrationHub, provide a strategic low-code platform to help organizations: Deliver workflow automation fast with a consumer-grade user experience. ServiceNow Project Portfolio Management manages outcomes to help organizations create value, embrace uncertainty with flexible planning, and deliver faster portfolio solutions by scaling work. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity. business outcomes to Now Platform capabilities. Learn More. Now Platform. This will evolve as you move from developing applications within your ServiceNow platform team to delegating development to your LOBs and citizen developers. Single data model Optimize service operations with a unified, cloud-based platform across operations and service management. All generative AI innovations announced today are part of ServiceNow’s Now Platform Vancouver release and will be generally available in the ServiceNow Store on Sept. Led. Follow our guidance so your platform and integrations are sure to support your short- and long-term business goals. The P/S ratio is 12. A good CX can also bring improved loyalty, increased customer satisfaction, and. With the knowledge and expertise gained from delivering across a majority of the Fortune 500, Maryville advisors offer highly prescriptive recommendations – a key reason. Featured Apps. ServiceNow recommends a governance model with three governance boards, each specializing in one type of decision-making (i. Effective companies are built on dedicated, talented workforces. Get answers to your questions and discover how ServiceNow can help you transform your business with modern digital workflows. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys that help you RiseUp with ServiceNow. Solutions Products Platform Customers. The Vancouver release is the second semiannual release of the ServiceNow Now platform in 2023 following the March release of the company’s Utah version. Now Platform® Vancouver Release. ServiceNow is by far a better tool over Remedy. Learn More. Contact Sales. ServiceNow Configuration Management Database gives you full visibility into your infrastructure and service. Watch bite-sized videos instantly. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions! For a full list of all the upcoming events, please click here. ServiceNow® App Engine democratizes application development across the enterprise with out-of-the-box experiences, components, and rich templates to quickly unlock developer. The stock, up 73% YTD, this week hit a new 52-week high of $678. Vancouver release innovations Tune in to catch in-depth highlights and demos covered in 10 broadcast sessions. All generative AI innovations announced today are part of ServiceNow’s Now Platform Vancouver release and will be generally available in the ServiceNow Store on Sept. Explore Platform Get the latest ServiceNow updatesDefinition of SOAR. Built on ServiceNow’s application platform‑as‑a‑service (PaaS), these apps automate work and orchestrate processes, both inside and outside your enterprise. Deliver workflows that connect people, functions, and systems with the platform of platforms for digital business. 408‑482‑4719. ServiceNow Now Platform is well suited for all organization's as almost all ITSM products are combined under one roof. Solutions Products Platform Customers Events About. Now Assist in Virtual Agent, flow generation and Now Assist for Field Service Management are the latest generative AI solutions to be embedded into the ServiceNow. Business leaders must drive uninterrupted innovation and enable their. This information includes servers, network devices, applications, services and more. For those who come into a ServiceNow workplace more frequently, you are empowered to make team-guided and individual-led decisions on how and when you use the workplace to collaborate. Webinar. Anticipate trends, prioritize resources, and continuously improve with real-time analytics. Now Platform®. About Coaxxion Business Solutions Inc. Built for a fast-changing world, the Now Platform® connects people and data for greater productivity and innovation. Customers are more likely to repeat business and leave positive reviews when they have a good experience. The ServiceNow® Core Now Platform provides features and functionalities to applications and other parts of the Now Platform. But any initiative with this kind of ambition needs more than one. The platform for digital business delivers unmatched opportunity. a single, scalable architecture, the Now Platform enables data to flow seamlessly across applications and existing systems. What’s the difference between. Develop and integrate applications that help accelerate your success by partnering with the fastest-growing enterprise cloud software company in the world. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store. What we should have leveraged was a process architect/lead to help us with our planning, design and implementation. Boost productivity with. ServiceNow Now Platform customers. Integrate easily with third-party systems. ServiceNow applications. They also allow those with coding experience to dive deeper, coding by hand when needed. Also note , depending on the size of your instance, this table can be huge and may time out before the results load, so ensure you load itVerify that the Custom URL is still associated to correct instance, a correct entry should be {Custom_URL_FQDN}. The task board displays records as “cards” in a drag‑and‑drop interface, allowing you to rapidly change state or recategorize work. Processes span organizational boundaries, linking together people, information flows, systems, and other. Governance, risk, and compliance (GRC) provide organizations the confidence and tools they need to operate their businesses without overstepping regulatory bounds. DISER is the first Australian Government department to. Align asset investments to business needs. The AI Lighthouse program brings together ServiceNow, NVIDIA, Accenture, and select customers to design, develop and implement new generative AI use cases. The Now Platform Madrid Release builds on Fred’s vision, with new mobile experiences that take full advantage of the native. It specializes in IT services management ( ITSM ), IT operations management ( ITOM ) and IT business management (ITBM). is an American software company based in Santa Clara, California that develops a cloud computing platform to help companies manage digital workflows for. The Now Platform includes the Now Platform App Engine, a suite of tools for turning business processes into digital workflows. Vancouver Release Notes and Upgrades The ServiceNow® Core Now Platform provides features and functionalities to applications and other parts of the Now. Subscribe. Vancouver. The platform for digital business delivers unmatched opportunity. So, when Fred Luddy founded ServiceNow in San Diego, he forged a new path. From ITSM to enterprise service management. ServiceNow Software Asset Management runs on a single-architecture platform, enabling faster outcomes to reduce spending and license compliance risks. Now Platform The platform for digital business delivers unmatched opportunity. It is also a flexible, easy-to-use development environment that allows business operations users and developers to. Vaccination Status; Safe Workplace Suite Professional; Vaccine Administration Management;. ServiceNow UI Builder creates workspaces with a single builder. Through meticulous attention to detail on cross-departmental workflows, we certify that each and every touch point is carefully considered from a strategic, tactical and operational viewpoint. The platform for digital business delivers unmatched opportunity. It is also a flexible, easy-to-use development environment that allows business operations users and developers to. Now Mobile – Now Platform - ServiceNow SolutionsAccelerate innovation. Company. 29 to all customers. Now Platform. Workflow automation Build and manage multiple complex workflows with no-code playbooks. The platform for digital business delivers unmatched opportunity. Our strategy. Develop and integrate applications that help accelerate your success by partnering with the fastest-growing enterprise cloud software company in the world. IT developers can create reusable. The platform for digital business delivers unmatched opportunity. SANTA CLARA, Calif. About Maryville Consulting Group. ServiceNow’s Now Platform® is one of very few solutions of its kind to support the IT4IT model. Pega Platform. Build clearly defined, continuously adaptable plans. Help employees engage in their career growth. Learn more about ServiceNow today. . Intelligent IT operations Use AIOps and machine learning to proactively pinpoint disruptions and root causes for. Provide shared customer views, workflow automation, reports, and dashboards to help them do their jobs efficiently. Built on ServiceNow Platform with NVIDIA AI software and DGX infrastructure, custom large language models to bring intelligent workflow automation to enterprises. ServiceNow Event. Impact Accelerate ROI and amplify your expertise. The roadmap provides a shared source of truth, outlining the project in a way that is both easy to understand, and highly comprehensive. Minimize risk and expense for every stage of integration. Built for a fast-changing world, the Now Platform® connects people and. ServiceNow Subscription Management eliminates compliance concerns and lets you allocate your services appropriately. New Deposit Operations. Automate and integrate any process in a no-code environment. Get Started. Build your ServiceNow skills and unlock the possibilities of the Now Platform with on-demand courses, live training, and career journeys that help you RiseUp with ServiceNow. Drive transformation to build and automate quickly, future-proof technologies, and deliver. ET. At ServiceNow, we offer results-driven solutions to transform your business. Bring your own keys or use ServiceNow managed keys, with the ability to create. ServiceNow UI Builder creates workspaces with a single builder. Core Now Platform release notes. Create connected, engaging experiences so employees can get what they need, when they need it. Using the Now Platform, the state of Montana built a rental assistance app that distributes financial assistance as part of the American Rescue Plan Act of 2021. We built the capabilities into a single platform that includes: Development tools to allow software developers to build advanced, cloud applications. ServiceNow, Inc. Featured Apps. Shares of ServiceNow (NOW) have risen 27% since the company in late October delivered strong Q3 results. Learn More. Built on the Now Platform®, ServiceNow Strategic Portfolio Management empowers organizations to easily and intuitively integrate users and workflows, collaborating effectively regardless of task. With ServiceNow, you can replace unstructured work patterns with intelligent and automated workflows, creating a smarter, more connected enterprise. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store. Now Platform. ServiceNow, the ServiceNow logo, Now, Now Platform, and other ServiceNow marks a re trademarks and/or . Visualize strategies and targets, know whether you’re meeting objectives, and make decisions with confidence. IntegrationHub tool for connecting devices and apps. For more information, visit: # # #. ServiceNow has been a leader in ITSM for many years, but ITSM is just one facet of the many functions that operate on the ServiceNow Now Platform. November 20, 2023 at 10:58 AM · 3 min read. – March 11 – ServiceNow (NYSE: NOW), the leading digital workflow company that makes work, work better for people, today introduced the Now Platform Orlando release, featuring Now Intelligence, a new set of powerful AI and analytics capabilities. Program fee required. Run a digital business. Learn More. ServiceNow® App Engine is built on the Now Platform®, giving developers access to AI-powered capabilities, such as search, analytics, and predictive intelligence. About this Path. Automate and optimize operational workflows with AIOps and machine learning to drive organization-wide efficiencies and reduce costs. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store. March 22, 2023. Anticipate trends, prioritise resources and continuously improve with real-time analytics. ServiceNow Source-to-Pay Operations automates and organizes the work of procurement—from onboarding suppliers and managing indirect procurement requests to confirming receipt and paying suppliers for products or services delivered. Create personal portfolios to collectively manage your services, applications, and products. It provides a prescriptive methodology, tailored to the current need, addressed by role. Vulnerability Response. Learn More View Demo. All rights reserved. ServiceNow Event. Learn More. The ServiceNow Tokyo release is purpose‑built to deliver better employee and customer experiences, supercharge automation and trust in operations, and accelerate value in ways that are good for people, good for the planet, and good for profits. Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Use generative AI to empower your customers, admins, and developers, with low-code tools and connected data. -- ( BUSINESS WIRE )-- ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, today announced a major platform expansion with. Company News. ServiceNow reported third-quarter 2023 adjusted earnings of $2. It bridges systems, teams, and data sources, and even brings external stakeholders onto a single. ucs ceossfferings@servicenocwom . Significant expansions to the Now Platform offer customers new, faster, and more efficient ways to work. Maryville Consulting Group delivers consistent strategy execution to help organizations through every stage of their transformation journey. ServiceNow Service Catalog allows your organization to request IT and other corporate services through a familiar, easy to use enterprise storefront. Industry: Finance (non-banking) Industry. Powered by the native intelligence of the Now Platform ® . There is a huge demand for ServiceNow talent. Oct 05, 2023 - Nov 22, 2023. The AI Lighthouse program brings together ServiceNow, NVIDIA, Accenture, and select customers to design, develop and implement new generative AI use cases. They are trying to keep their businesses on track and get their. Get hands-on with a free developer instance. Although it started as an IT service management company, it's grown to connect people, functions, and systems across organizations. Now Platform. 5%. The platform for digital business delivers unmatched opportunity. Published: 19 Apr 2023. Welcome to the Now Platform Paris release! CJ Desai. Automate mundane work for agents, admins, employees, and developers. Intelligent query features enable users to quickly find the answers they need. The world is experiencing a seismic shift from the obsolete "business process evolution" to the new "workflow revolution.